Case Management

Case Management

General Service Process

1
1

Step 1

Referral / Enquiry Recieved

(via phone, email, internet, fax, post, in person)
Triage to determine suitable services

 

 

If not suitable for Rehabilitation

suggest suitable alternative services,
communicate with relevant parties and close case.

2
2

Step 2

RTW Rehab Makes Initial Contact
With Parties Concerned

To understand current needs and organise assessment date

 

If intervention is required in the future

re-assess new needs and continue
collaborating with all parties.

3
3

Step 3

Perform Assessment

In order to determine health, lifestyle and work goals for example:

  • Workplace Assessment
  • Ergonomic Assessment
  • Vocational Assessment
  • Activities of Daily Living Assessment
4
4

Step 4

Consult All Necessary Parties

Collate, Clarify, Consider and Understand Medical,
Workplace and Personal needs.

5
5

Step 5

If RTW Rehab Is Needed

For Ongoing/Further Services, We:
  • Address issues as they arise, liaise and negotiate with all parties concerned
  • Create Graduated Activity Plans to guide all parties to achieve end goals/outcomes
  • Monitor on a daily/fortnightly basis and provide rehabilitation reports to all parties periodically
6
6

Step 6

Case Closure

End Goal Achieved and Case Closure

Referral / Enquiry Recieved

(via phone, email, internet, fax, post, in person) Triage to determine suitable services

If not suitable for Rehabilitation

suggest suitable alternative services, communicate with relevant parties and close case.


RTW Rehab Makes Initial Contact With Parties Concerned

To understand current needs and organise assessment date

If intervention is required in the future

re-assess new needs and continue collaborating with all parties.


Perform Assessment

In order to determine health, lifestyle and work goals for example:

  • Workplace Assessment
  • Ergonomic Assessment
  • Vocational Assessment
  • Activities of Daily Living Assessment


Consult All Necessary Parties

Collate, Clarify, Consider and Understand Medical, Workplace and Personal needs.


If RTW Rehab Is Needed

For Ongoing/Further Services, We:

  • Address issues as they arise, liaise and negotiate with all parties concerned
  • Create Graduated Activity Plans to guide all parties to achieve end goals/outcomes
  • Monitor on a daily/fortnightly basis and provide rehabilitation reports to all parties periodically


Case Closure

End Goal Achieved and Case Closure